Frequently Asked Questions
International Students
If I am still learning online, do I need to attend all of my classes?
I need help applying for insurance. Who can help me?
The Student Support team at Seafield can help assist you with applying for insurance or help with any insurance questions you may have. You can contact the Seafield Student Support team here.
I am having issues with my learning, who can I speak to about this?
How can I contact my tutor?
You can contact your tutor through the available communication channels online, such as Microsoft Teams, Emails, WhatsApp, WeChat, Facebook or Kakao Talk.
For any other non-emergency issues, please contact studentsupport@seafield.ac.nz respectively or get in touch with us through any of the social media channels available to you.
What if I am not satisfied with something at the school?
How can I extend my student visa?
If you meet the application criteria of Provider Direct Student Visa, you are able to apply for an extended visa through Seafield. The criteria is listed as below:
1. 95% Attendance rate or above, and;
2. 75% Passing rate or above
If I am in New Zealand on a visitor work working holiday visa, can I still study General English?
I do not have a laptop. Is it ok for me to use a smart phone or other devices for learning purposes?
My laptop is broken, can I get some support with another one?
I do not have internet, what should I do?
It is necessary to have Internet access so that you are able to engage in learning.
There are some low-cost options to consider including Skinny Jump, Two Degrees, Spark and One New Zealand.
Can I withdraw from the programme and re-start at a later date?
What is the emergency contact number for Seafield School of English?
Our emergency contact number is 021 658 220 which is a 24/7 contact number.
For any other non-emergency issues, please contact studentsupport@seafield.ac.nz respectively or get in touch with us through any of the social media channels available to you.
Who will do the online teaching for my class?
How can students engage with teachers one-on-one?
Is a healthcare/supermarket essential worker student able to study full time while he/she’s working full time?
Who can help me if I am suffering with anxiety, depression during the lock down period?
Keeping yourself free from stress and anxiety is key in helping you get through this difficult period. Please talk to student support and your Tutor on how you are feeling so we can help you through the process. For professional support with anxiety, distress or mental well-being, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.
- The Depression Helpline (0800 111 757)
- Healthline (0800 611 116)
- Lifeline (0800 543 354)
- Samaritans (0800 726 666)
- Youthline (0800 376 633)
- Alcohol Drug Helpline (0800 787 797)
- Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand. They are a not for profit organisation whose qualified counsellors who provide free, professional and confidential support for people who speak Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi languages. Asian Helpline on 0800 862 342*.
Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand. They are a not-for-profit organisation whose qualified counsellors provide free, professional and confidential support for people who speak Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi languages. Asian Helpline on 0800 862 342*. The helpline is available from Monday to Friday at 9am – 8pm.
What is the emergency number in New Zealand?
The emergency number for New Zealand is 111. You can reach NZ emergency services on this number such as, the Police, Fire Service and the Ambulance. The emergency number is available 24/7 and free to dial anywhere in NZ.
At Seafield School of English, we have a Career Services team dedicated to helping you find employment or a career pathway. Please visit our Careers Services Page for more information.
How do I find a job in New Zealand?
As a student of Seafield School of English, can I take a break during my study?
Where do I go to if I have health issues, for example I have a toothache?
Sometimes I may not be available to attend my online class. What do I need to do? Will this affect my attendance?
Under 18 International Students
What do I need to do if I am under 18 years of age and wish to study with Seafield?
If you are under 18 years of age your parent/s or legal guardian/s will be required to sign all agreements in relation to your study with us in New Zealand, giving you permission to do so, starting with your application form.
Who can be my legal guardian?
Your parent/s or legal guardian/s OR they can nominate your legal guardian who needs to be a permanent resident or citizen of New Zealand who will be responsible for your wellbeing and the school’s contact for regular updates and to discuss any related matters.
Will Seafield book my accommodation for me?
Should you wish to book accommodation with the school we will undertake to do so and book your accommodation through our authorised homestay provider. We will visit the premises and conduct a due diligence examination to make sure it meets the requirements for your comfort and safety. Your homestay parent will be your designated caregiver.
What happens after I complete my programme?
If you are under 18 years of age at the end of your programme of study or course, your parent/s or legal guardian/s will be required to provide a written confirmation providing details of your handover care.
What happens at orientation on the first day?
Your parent/s or legal guardian/s are welcome to attend orientation with you. Please ensure they sign all related paper work involved in the orientation process.
Can I go out on a field trip with my class?
Your parent/s or legal guardian/s will be required to sign a field trip form granting you permission to attend a school trip or outing.
How can I arrange my accommodation before coming to study in NZ?
You must book your homestay before you arrive to New Zealand. Seafield can help our under 18 students arrange their homestay. Please feel free to ask for the required homestay application form when submitting your student registration/application form. With the consent of your parents/legal guardians, we can process the booking further. Moreover, airport transfer service is also available upon your request.
Sometimes I may not be available to attend my online class. What do I need to do? Will this affect my attendance?
Your online learning takes a lot of commitment, dedication and planning from you and your family who is supporting your learning. We recommend you coordinate with your family members and plan your grocery shopping outside of your timetabled online classes. Please be mindful that your attendance is monitored you are required to be online during the normal timetable hours.
How will the student support team help me?
Can I go out with my friends after school?
Can I go out and have an alcoholic beverage with my friends?
What happens if I turn 18 during the course of my studies?
Can I drive in New Zealand?
Can I stay over at a friend’s place over the weekend or during the school break?
Helpful Links
- Student Handbook
- Pastoral Care Code of Practice
- Safe Travel
- Gambling Addiction Support
- Alcohol and Drug Addiction Support
- HealthPoint
- List of Embassies
- Mental Health Foundation Helplines
- Domestic Violence Intervention
- Family Planning Services
- Where to Practice Your Religion in NZ
- Help For Online Racial Abuse
